Pubblicato il 26/03/2019
Tipo di Laurea: Economia
Merck is a leading science and technology company in healthcare, life science and performance materials. Around 40,000 employees in 66 countries work to further develop technologies that improve and enhance life – from biopharmaceutical therapies to treat cancer or multiple sclerosis, cutting-edge systems for scientific research and production, to liquid crystals for smartphones and LCD televisions.
Your role: In this position you are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites. An eye for detail and passion for the job make you the best at your work. You’re always looking for a way to optimize Merck’s service and like to share these ideas with your team.
Who you are
- An (educational) background in Business
- Customer service experience in a similar international environment is a plus.
- Experience with SAP and Oracle systems is a plus
- Fluency in Italian both conversational and written plus fluent English. Speaking Spanish would be a plus.
- A positive outlook on dealing with customers and know how to organize/prioritize your work.
- Enjoy working in an international team.
- Driven to provide outstanding customer service.
- Flexible – open to change and able to adjust accordingly.
What we offer: our possibilities to develop in our growing company are just as manifold as our product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse teams, and take responsibility for our employees, products, the environment and society.
Location: Merck Chemicals Amsterdam Office
SEND YOUR RESUNE AND LETTER TO:
Enrico Verdolotti – Enrico.verdolotti@merckgroup.com
Pubblicato il 26/03/2019
Tipo di Laurea: Economia
Merck plays an integral part in the life science community, harnessing our passion and innovation to help researchers and drug producers around the world. As science advances, we advance with it, offering new insight and cutting-edge technologies helping our customers solve the world’s most challenging human health issues.
Our promise to our customers is that we’ll be there every step of the way. If you share our goals and values and want to make your mark at a rapidly growing international company, join us and help advance the future of life science together.
Merck is a global pharmaceutical and chemical company with a history that began in 1668, and a future shaped by around 40,000 employees in 64 countries around the world We are looking for:
Interns in the Instruments & Field Service Customer Service Team
English speaker + other European language(s) will be an asset
Based in Amsterdam (Netherlands)
Period: minimum 6 months Start Date: as from April 2019
Job responsibilities:
- Check inventory availability or status of shipment, verify customer pricing, prepare and process customer’s orders.
- Process orders, service contracts and workorders under a specific assigned country and or customers
- Follow up on customer’s orders which requires further information shipping date versusplanned installation date
- Upon request of Supervisor work on specific assignment (administrative tasks, reportmonitoring, invoicing follow up and quality checks) and share progress.
- Contribute with suggestion and ideas for improving the internal NPS (net promoting score)for customer satisfaction.
Candidate’s profile:
- An (educational) background in Business.
- A positive outlook on dealing with customers and know how to organize/prioritize thework.
- Accurate and attention to details.
- Proactively problem-solving skills and ability to multitask effectively.
- Excellent listening, written and telephone communication skills.
- Driven to provide outstanding customer service.
- Flexible – open to changes and able to adjust accordingly.
SEND YOUR RESUME AND LETTER TO:
Enrico Verdolotti – Enrico.verdolotti@merckgroup.com