rma

Pubblicato il 16/11/2017

Tipo di Laurea: Informatica, Ingegneria Informatica e similari

Summary

Responsible for providing technical assistance and support related to computer systems, hardware, software, or networking. Responds to queries and do trouble shooting. Identify root cause and implements solution. Assist the head of ITAD for daily IT management activities and new project implementation. Support the Head of ITAD in the daily management and development of administration activities.

Primary responsibilities

• Provide technical assistance and support for issues related to computer systems, software, hardware, or network. do the trouble shooting or assist the trouble shooting with European head office.
• Maintain daily performance of computer systems, including periodical check for the desktops and server room.
• Install, modify, and repair computer hardware and software, resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet, etc.
• Install computer peripherals for users, help users to relocate their PCs when required. Periodically check and order IT supplies and parts.
• IT asset (hardware, software, license, etc.) management, book keeping, distributing, and revoking IT assets when necessary.
• Provide general support for video conferencing system (would be trained). Manage and update badge reader information and prepare IT infrastructure for new staff (would be trained).
• Work with European head office to implement anti-virus and anti-malware solutions.
• Coordinating with the service providers to maintain and improve services to office space
• Maintaining office equipment and stationery
• Arranging for business travels and accommodations
• Receiving, distributing mails/deliveries; arranging for outgoing mail/deliveries
• Other administration tasks assigned by the head of ITAD, when required.

Qualifications and skills

• Very reliable and flexible, result oriented,
• Good coordination skills in a methodical way, excellent inter-personal skills
• Good English in both speaking and writing is MUST, Chinese language could be a PLUS.
• Solid knowledge or background on IT.
• Familiar with and willing to learn Huawei network devices especially S series switches and AR routers, and eSight management server, or their equivalent devices
• Familiar with Windows systems, group policy, mail system and internet proxy. Could study quickly and is willing to take new responsibilities and changes.
• Familiar with other office equipment like printer, scanner, fax, copier, etc. Could work together with vendors’ support hotline to resolve problems in a timely manner.

The candidates interested to this position can send their CV to Carola D’Errico at the following email address: carola.derrico@it.bankcomm.com