• Qnap – Laureati in Ingegneria, Scienze

Technical Support Engineer

Pubblicato il 24/07/2019

Tipo di Laurea: Informatica, Ingegneria Informatica, ICT & Interntet Engineering

Job description:

  • Troubleshooting and resolving technical issues.
  • Collaborate with other engineers, users, and client managers in identifying requirements, specifications, and project planning activities.
  • Maintain and service our customers to ensure 100% customer satisfaction.
  • Work with staffs to keep accurate logs/inventory of all software and hardware.
  • Handle RMA/ DOA/ Warehouse shipping process as required
  • Gather customer feedback and suggestions to Sales/ PM/ & engineers to improve customer satisfaction and recommend product enhancements and fixes.
  • Coordinating sales team as necessary, to visit customers, partners, conferences, and other events


Familiar with Linux, Windows and MAC operating system, RAID storage system, networking, router, switch setup and management, backup, restore, and disaster recovery systems

English: Fluent

Working time:  8 hours/day, 40 hours/week, full time
Location: Via Franco Donatelli, 7, 00127 Roma RM

Contact Name: Davide Zarroli
Email: davidezarroli@qnap.com