• Merck – Laureati in Economia, Ingegneria, Scienze

Raw Materials and Custom Process Specialist - Amsterdam, The Netherlands

Pubblicato il: 05/02/2019

Tipo di Laurea: Economia, Ingegneria Gestionale, Matematica e similari


Key Responsibilities

  • Provide support to customers and the commercial organization for purchases, including:
  •  Respond quickly to customer enquiries, and ensuring that the customer is regularly updated on the status of their request if it cannot be resolved quickly
  • Providing documentation for pre-order product qualification
  • Supporting the commercial organisation with the coordination of customer tenders and annual pricing agreements
  • Reviewing customer purchase orders, placing customer orders into ERP system and ensuring any customer specific requirements are specified
  •  Coordinating with production, purchasing, supply chain, order management and sales operations as required to ensure customer demands are correctly fulfilled
  •  Provide proactive information to customers if any changes occur through the order fulfillment cycle
  •  Liaise with all key stakeholders to mitigate impact to customer if delays occur through order fulfilment cycle
  • Managing customer sample orders and inventory reserves
  •  Provide supporting documentation to the customer as required
  • Take ownership of service complaints, working with other key stakeholders to ensure a satisfactory resolution is reached.
  •  Actively seeks to broaden knowledge of products, processes and proactively seeks solutions.
  •  Participates in process improvements initiatives
  • Share your knowledge and train new members

Key Accountability/Impact

Accountable for the customer experience for customers buying raw materials or customized products from Merck Life Science


  •  The scope of this role is to support customers where goods are being purchased to be directly incorporated into product manufacture.
  •  Additionally, this role provides support to customers purchasing customized products
  •  Geographical scope is supporting customers across Western Europe and for some businesses worldwide.



  • Bachelor’s degree (it depends of the European country school system)
  •  Fluent in English


  •  Basic Scientific or Business background
  • Additional European language skills

Work Experience

  •  Experience of working within in a fast-paced service related role, ideally within customer service, sales support, logistics or supply chain environment
  •  Demonstrated ability to deal with customers
  •  Strong Commercial acumen
  • Experience of working to deadlines and managing multiple tasks and priorities is essential.
  •  Process improvement experience with demonstrated results
  •  Experience of working in a large, multi-national organization with cross-functional teams

Job specific Competencies & Skills

  •  Customer centric attitude, with professional written & verbal communication skills
  •  Affinity for working with numbers and systems
  •  Strong analytical and administrative skills, with a high degree of accuracy and attention to detail
  •  Proactive and very well organized with forward thinking and RCA/preventative mindset
  •  Hardworking with high levels of personal accountability
  •  Problem solver, able to use initiative and independent thinking skills
  •  Flexible and adaptable approach to work
  •  Strong team player, with a genuine desire to support other team members

To apply send you CV to: sebastiano.turchiarelli@merckgroup.com