• City Wonders – Laureati in Economia, Lettere

Guide Officer Internship

Pubblicato il 20/07/2017

Tipo di Laurea: Economia dei Sistemi Turistici, Business Administration, Scienze del Turismo, Comunicazione

The Guide Officer’s main goal is to provide support to the Guide Management Team to achieve the highest guide quality standards. He/she needs to help ensuring the best guides are hired, trained and available to deliver Company tours up to standards.

Reporting to the Guide Training and Performance Supervisor, he/she will look after guide hiring, training and performance programs, acting as a support for guide queries by phone and email.

Main Responsibilities

  • Support the Guide Management Team in organizing Recruiting Days
  • Support the Guide Training and Performance Supervisor in organizing workshop and training calendar
  • Update guide related documentation (welcome pack, tour outlines, etc.) with current company procedures
  • Develop and grow a constructive and long term relationship with the guides
  • Handle general queries from local guides by email or phone identifying their needs
  • Ensure regular guide performance evaluations
  • Assist in managing guide payments and expenses, supporting and coaching guides through the guide scheduling system
  • Assist the Guide Training and Performance Supervisor, and more generally the Guide management Team with data collection
  • Provide reports for Managers to enable them to monitor guide performance and to address training / recruiting / performance needs
  • Ensure the relevant documentation is collected on a yearly basis from guides (agreements, guide licenses)
  • Create and maintain updated guide contract database
  • Update guide related documentation with current company procedures

Skills Required:

  • Fluent Italian and English, verbal and written. Spanish, French, German, Portuguese are a plus
  • Degree in Business Administration, Communication, Tourism or another related field preferred
  • Excellent writing, speaking and organisational skills
  • Ability to adapt to people from diverse backgrounds and cultures
  • Ability to work quickly and accurately with Excel, Power Point and web-based applications
  • Good attention to detail, quick thinking and able to multi-task
  • Self-motivated, able to work on own initiative
  • Ability to analyze data and to propose actions

If interested, please send your resume to Recruitment@citywonders.com.